IT Service for Small Businesses
Client Service Policy
To engage Technology Solutions Pro Inc for ongoing IT support, an active subscription to our Preventative and Maintenance software is required. This subscription forms the foundation of our support relationship and enables continuous protection and monitoring of your environment.
Monthly Subscription Requirements
The following conditions apply to all clients:
1. A minimum of Five (5) computer subscriptions is required per business.
2. All Computers / Servers located on your business premises must be enrolled in the plan.
Subscription Pricing and Included Services
Each computer subscription is billed at $24.99 per month and includes:
- Antivirus protection
- Hardware monitoring
- Preventative Care
- Ransomware protection
- Encrypted Cloud Backup (sold separately)
- Network Monitoring
- Installed Software Control and management
- Unattended Remote Access for End Users to their own computers or all computers at your business.
Labor Services
Labor is not included in the monthly subscription.
Remote and on-site labor are billed separately at $175.00 per hour. After the first hour, time is prorated in thirty (30) minute increments.
Engagement Process
Prior to the commencement of services, we will confirm:
- Total number of computers on your premises
- Subscription enrollment and billing setup
- Primary contacts and approved service channels
No support services will begin until the Preventative and Maintenance subscription is active and the minimum enrollment requirements are met.
Cancellation Policy
Cancellation requests must be submitted at least fifteen (15) days prior to the next billing cycle. Once a cancellation is accepted, services will continue through the end of the current paid monthly service period and will terminate on the last day of that paid month. No further charges will be incurred after that date, and no partial-month refunds will be issued for the final paid.
Questions
If you would like a walkthrough of coverage, pricing for your environment, or next steps to begin service, please contact our office. We welcome the opportunity to support your business.
Respectfully,
Technology Solutions Pro Inc
Full technology service solutions for all your BUSINESS need
Complete Technology Services
- Onsite Computer Repair - hourly based
- Networking Solutions and Diagnostics
- Server Installations and Upgrades
- Cloud / Local Backup Services
- Ransomware protection
- Network printer setups
- Network scanning - scan directly to each computer or server from your networked printer
- Wireless Solutions 2G, 5G, 6G
- HDD to SDD upgrades - Speed up your computer 10 times
- Software installations - QuickBooks, Lacerate, DMS, Pro-Series, Adobe, Microsoft Office, etc...
- Shared folders
- Active Directory setup and management
IT Infrastructure Design
Our IT Infrastructure Design services provide customized solutions for your business needs. We will assess your requirements, design a network architecture, and implement the solution to ensure your business runs smoothly.
Our Managed IT Services provide comprehensive IT support and management for your business. We will proactively monitor your network and systems, handle all updates and patches, and provide fast and reliable support when you need it.
We specialize in setting up and maintaining networks for small businesses. Our team of experts ensures your network is secure, reliable, and always up-to-date.
Our IT Project Management services ensure the successful delivery of your technology projects. We will manage the project from start to finish, ensuring timelines and budgets are met while keeping you updated throughout the process.