Terms of Service

Effective October 1, 2026 · Technology Solutions Pro Inc

These Terms of Service ("Terms") apply to your use of technologysolutions.pro and to the services and products you buy from Technology Solutions Pro Inc ("Technology Solutions Pro," "we," "us"). By using our website or services, you agree to these Terms. If you sign a separate written agreement with us, that agreement controls where it differs from these Terms.

1. Our services

We provide IT services for businesses, including managed IT and preventative maintenance, networking, server and computer work, backup, door access control systems, and business phone service and equipment. The specific services for your business are confirmed before work begins.

2. Preventative and Maintenance subscription

• Ongoing IT support requires an active subscription to our Preventative and Maintenance software.
• A minimum of five (5) computer subscriptions is required per business, and all computers and servers on your business premises must be enrolled.
• Each subscription is billed at $16.99 per device per month and includes antivirus protection, hardware monitoring, preventative care, ransomware protection, network monitoring, installed software control and management, and unattended remote access. Encrypted cloud backup is sold separately.
• No support services begin until the subscription is active and the minimum enrollment is met.

3. Labor

Labor is not included in the subscription. Remote and on-site labor is billed at $175.00 per hour. After the first hour, time is prorated in thirty (30) minute increments.

4. Billing and payment

Subscriptions are billed monthly in advance. Labor, hardware and add-ons are billed as provided. Prices shown on our website may change, and we will give notice before a price change applies to an active subscription. Late or unpaid balances may lead to suspension of services.

5. Cancellation

Cancellation requests must be submitted at least fifteen (15) days before the next billing cycle. Once a cancellation is accepted, services continue through the end of the current paid month and end on its last day. No further charges apply after that date, and no partial-month refunds are issued for the final paid month.

6. Your responsibilities

• Give us accurate information and timely access to your premises, systems and contacts when service requires it.
• Keep valid licenses for the software installed on your systems.
• Tell us about changes to your devices, staff access or approved contacts.
• Make sure your use of our services, including monitoring and remote access of your employees' computers, complies with applicable law.

7. Remote access and monitoring

By enrolling devices, you authorize us to install our monitoring software and to access enrolled devices remotely to provide support and protection. We access systems only for service purposes and as described in our Privacy Policy.

8. Backups and data

Unless you purchase our encrypted cloud backup service, you are responsible for backing up your data. Even with backup service, we recommend you keep your own copies of critical data. We are not responsible for data loss that occurs outside the scope of the services you purchased.

9. Equipment and warranties

Access control systems installed by us include a two (2) year product warranty. Phones and other equipment are covered by the manufacturer's warranty. Warranties do not cover damage from misuse, accidents, power surges, unauthorized modification, or normal wear.

10. Third-party services

Some services, such as Ooma business phone service, are provided by third parties and are also subject to their terms. We are not responsible for outages or changes made by those providers.

11. Text messaging program

If you agree to receive text messages from Technology Solutions Pro, we may send messages about inquiries, appointments, support and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help, or call (818) 855-8550. Carriers are not liable for delayed or undelivered messages.

12. Website use

The content on this website, including text, graphics and our logo, belongs to Technology Solutions Pro and may not be copied without permission. You agree not to misuse the website, interfere with its operation, or attempt unauthorized access. Website content is for general information and may change without notice.

13. Disclaimer

Our services reduce risk but cannot guarantee that your systems will be free of viruses, ransomware, breaches, outages or data loss. Except for the written product warranty in section 9, our services, software, equipment and website are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.

14. Limitation of liability

To the fullest extent permitted by law, Technology Solutions Pro Inc, its owners, employees and contractors are not liable for any damages of any kind arising from or related to our website, services, software, equipment or third-party services, whether direct, indirect, incidental, special, consequential or punitive, including lost profits, lost revenue, lost or corrupted data, security breaches, viruses, ransomware, downtime, business interruption or equipment failure, even if we were told such damages were possible. This applies to every legal theory, including contract, warranty, negligence and strict liability.

Your only remedy for dissatisfaction with our services is to stop using them and cancel as described in these Terms. Where the law does not allow a complete exclusion of liability, our liability is limited to the smallest amount the law permits.

14a. Indemnification

You agree to defend, indemnify and hold harmless Technology Solutions Pro Inc, its owners, employees and contractors from any claims, losses, damages, fines, costs and attorney's fees arising from your use of our services or website, your data, your employees or users, your violation of these Terms, or your violation of any law or third-party right.

15. Governing law

These Terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Los Angeles County, California.

16. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date.

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